Return policy

Right of Withdrawal

According to Article L121-20 of the French Consumer Code, any consumer has a period of 14 days to exercise their right of withdrawal without having to justify reasons or pay penalties, except for return shipping costs.

This period is extended until the next working day if it expires on a Saturday, Sunday, or public holiday.

Products must be returned in their original packaging and condition with the order number.

 

They must be returned to the following address:

KASHMIRE, 10 allée des cartes, Sciez, 74140, FRANCE.
Please contact us to arrange a return using the contact form.

 

Warranty and After-Sales Service

All products sold on the Website benefit from the legal guarantee of conformity (Article L211-4 of the French Consumer Code), allowing the user to return delivered products that are defective or non-compliant.

Article L211-4 of the French Consumer Code: The seller is required to deliver goods that conform to the contract and are free from defects at the time of delivery.

For any non-compliant product, you may contact us through the contact form in order to find a solution.